Posted: Wednesday, October 14, 2009, 1:39 p.m., EDT
Wysong Corp. of Midland, Mich., has issued a limited recall of select canine dry diets due to increased moisture levels and the possibility of mold.
The products are:
- Wysong Canine Diets Maintenance: lot numbers 090617, 090624, 090706 and 090720
.
- Wysong Senior: lot number 090623
A couple of cases of diarrhea have been reported, but they have not been directly linked to the pet food, according to a company representative, adding that Wysong will continue to look into the matter.
In the meantime, a notice on the corporate website--
Wysong.net--asks pet owners not to feed any of these Wysong products to their pet.
Pet owners can contact Wysong for product replacement or return or exchange the product at the store from which it was purchased. Retailers will be credited through the company’s distributors.
To contact Wysong, e-mail
wysong@wysong.net and write “product replacement” in the subject line.
ConsumerAffairs.com talked to a pet owner in Hawaii who says her Doberman Pinscher recently died -- and her eight other dogs became sick -- after eating Wysong's moldy food.
Lucas Wysong said his family's company is working closely with that pet owner. He called the case "exceptional" and said his company has received only two other minor complaints -- reports of diarrhea -- linked to the recalled food.
Wysong told us his company discovered the problem in late September after it investigated customer complaints' of possible mold contamination in the food.
In a prepared statement, Wysong said "At first report of potential mold in our products, Wysong launched an internal investigation. Batch records were re-examined, numerous bags of product opened and scrutinized, product samples were acquired from customers, and testing in-house and out-of-house conducted."
That investigation, the company said, revealed the problem with the food stemmed from the "unusually high heat and humidity" on the days the products were made in June and July. The company also blamed the higher moisture issues on a "malfunctioning moisture checking device."
Wysong said his company notified its distributors about the problem on September 29, 2009.
"Once Wysong ascertained that there was mold presence and the potential for mold (based on moisture tests) in certain batches we alerted our distributors, who were the primary recipients of these batches of product," he said. "Distributors were instructed to dispose of the product, as well as pull product from stores that had already received the product."
The company also said it contacted stores that received the recalled product and asked them to remove the food from store shelves. In addition, the company destroyed any "problematic" batches that remained in-house.
Wysong also told us that his company notified the Food and Drug Administration (FDA)about the mold problem. The FDA's new Reportable Food Registry requires U.S. companies to file a report when there is a "reasonable probability" that their food will cause serious health consequences to people or animals.
Wysong also posted a recall notice on its Web site, but that warning is buried under the dry dog food section.
When asked why his company didn't immediately notify pet owners about the mold problem, Wysong said "The vast majority of the recalled product was sent to our distributors and retailers. We have therefore focused our efforts on alerting distributors and stores and asked them to dispose of the product."
"In other words, we are focusing on the supply chain because the customers at the retail/store level are not identifiable," he said.
Wysong admitted that posting a notice on the company's Web site is not the most effective way to reach customers who may have the recalled products.
"The actual recipients of the product -- distributors and retailers -- have already been alerted, and those that buy our product in stores are likely not Wysong.net site visitors," he said. "The notice on the site therefore serves as an alert to those who did not receive these products."
"We keep records of the distributors and stores that were shipped this product," he added. "Our best chance at notifying customers is through these mediums."
Pet owners who have any of the recalled food should immediately stop feeding it to their dogs, Wysong said.
"She did not deserve to die that way"
That warning, however, came too late for Julie P. of Hawaii. She says her healthy Doberman Pinscher, Scarlet, died on September 26, 2009, after eating some of Wysong's moldy food.
"Losing Scarlet was just horrible and totally needless," Julie told us. "She died a very painful and agonizing death on the morning of her fifth birthday after suffering all night long. She had gone completely toxic."
But Julie's nightmare didn't end with Scarlet's death. Her other eight Dobermans also became seriously ill after eating Wysong's moldy food.
"They're lethargic and continued to get more and more down as time went by," says Julie, who switched her dogs to Wysong in August. "They have very red eyes with yellow gunk that they have had the whole time I was feeding Wysong. That has now finally gone away because I took them off the food after Scarlet died," she said.
"They also had severe diarrhea the whole time, too. At first I thought it was from the changing of their food, but it got worse with some bloody stools and did not go away until again I stopped feeding them Wysong."
One of Julie's dogs, a male named Doug, also developed a sore on his leg that would not heal and had "dry flaky skin with red bumps on his neck."
"Several of my other dogs, including my Daddy, Ruby, and Maybelle all have a bad rash on their groin areas that I also could not get to go away for the last two months," Julie says. "They have had gaseous upset stomachs many times in the last two months. They have been throwing up, and at times, Doug refused to even get near his feeding dish."
Julie says she didn't make a connection between Wysong's food and her dogs' death and illnesses until she opened a new bag on October 4, 2009.
"When I opened that bag, I noticed a moldy look to the kibble -- a look I had seen on several previous bags in the two months I feed it to my dogs. I did not notice any smell, but I think my dog Doug did."
Julie contacted the company that same day. "I was afraid to feed them what looked to me like moldy food," she says. "And I started putting all these symptoms together as being from the food."
"I'm not sure how I can prove that all of these symptoms were from eating the bad dog food," she adds. "But now that I've stopped feeding the food to them, they are all getting better, which seems to prove that it was."
Julie says Wysong should give her some compensation -- at least enough to cover her vet bills -- but no amount of money can ever replace Scarlet.
"She did not deserve to die that way," Julie says. "She was still a young and vibrant dog and very, very special to us. She could have gone on to live another ten years...it's hard to put a price tag on that. What would you pay to have your loved one with you for all those days?"
Lucas Wysong told us his company is "immensely sorry" for any worry or inconvenience this issue has caused its customers.
In Julie's case, Wysong said his company is in "direct communication" with her regarding the death of Scarlet and the illnesses of her other dogs.
"We have requested specific tests be conducted in an attempt to definitively determined the cause of death/sickness," he said, adding the company has not received any other reports of serious adverse reactions linked to the recalled food.
The company, he added, has also taken steps to ensure a mold problem like this doesn't surface again.
"We are in the midst of scrutinizing each and every step of our quality assurance processes," he said. "All products going back for months are being tested for moisture and mold, thus eliminating the possibility of further problematic product (if any exists) being released.
"We vow to all interested parties to do everything we can to ensure that this never happens again."
Julie, however, isn't taking any more chances with Wysong's food.
"Like a lot of people I am going to be making my own food for my dogs. But with this many to feed, that's a challenge. It can be hard to get all the vitamins in there, so I would like to supplement with a small amount of kibble."
Meanwhile, pet owners who have any of Wysong's recalled food -- or questions about the recall -- can e-mail the company at Wysong@Wysong.net.
Third in a series
Wysong is the third pet food maker in recent weeks to quietly pull some of its products off the market.
Earlier this month, Diamond Pet Foods removed some of its Premium Edge Finicky Adult and Hairball cat food off the market because of deficiencies in the thiamine levels.
Diamond's action came just days after Nutro Products quietly pulled from the market three types of its puppy food because of a production error.
The company said it voluntarily withdrew the puppy food after it had discovered pieces of melted plastic in the "production line of select varieties of NUTRO dry dog and cat food products."
October 28th, 2009 at 8:39 am When my cat did this all I did was run water thought the wet spot and let it dry . Then I spray it with something that will get rid of any order remaining.
October 28th, 2009 at 9:19 am Go to the pet store and purchase "Natures Miracle" It comes in a red and white bottle. When you apply it, put it on heavy! Cat urine is extremely concentrated (desert animals you know they don’t drink much water) and needs to be flushed out. The Natures Miracle has enzymes in it that dissolve the urine compounds that cause the odor.
October 28th, 2009 at 10:02 am Wow. Ok, well the only way to really get cat pee out is to use Urine Off or Natures Miracle.
October 28th, 2009 at 10:32 am Wow! Normally I would say through it out, but $300. is a lot of money for memory foam.
Maybe you can clean it with Fresh scented Clorox Bleach, and then let it air out for a couple of days.
You will need something strong to get that stuff out.
Also, get the cat fixed (spayed or neutered) so it won’t do that anymore.
If the cat is not trained to use the litter box, keep him outside in your yard.
If you can’t keep the cat outside, find someone with a farm to adopt the cat.
You can’t keep a cat indoors if it refuses to use the litter box. Yuk!
October 28th, 2009 at 10:46 am contact a local vet and see what they recommend. Most vets will sell cleaning agents. Supermarkets and stores often have weaker versions.
October 28th, 2009 at 10:54 am Oh HELLO… my cat (male) done exactly the same thing to me .. my brand new king size memory foam mattress …(£500!!!!) he peed on it not once, but a zillion times and he done a number 2 on it…. I was not a happy bunny… each and everytime he saw a chance to get it (including one time, i was lying in my bed, and i thought nah he wouldn’t dare in front of me …. !!!!) I have no idea what he had against it, but hey… I have yukky stains both sides of my mattress now!!! but the smell? i soaked it with a water/bleach/white vinegar solution… SOAKED it … (mild solution) and I done it about 3/4 times per piddle!!!! …it doesn’t smell, but it looks bloody awful, if you have any tips on the actual stains i will be grateful … good luck!!! xxx
October 28th, 2009 at 11:01 am Nature’s Miracle is by far one of the best products I’ve used to get the smell and stain of cat urine out of stuff. They even make a cat specific formula. If you go to your local pet store, or a Petco or Petsmart, they’ll have it in the cat section, most likely near where the litter is kept.
I work in a pet store and I have two cats that use the area behind my tv as a litter box when they feel like it…
October 28th, 2009 at 11:11 am One of the most effective formulas I´ve found for removing ANY odor was from Popular Science Magazine.
Mix 1 quart of Hydrogen Peroxide, with 1/4 cup of Baking Soda, and one tablespoon of liquid dishwashing soap. Saturate the affected area, rinse thoroughly with clean water, and the smell is gone. This is non-toxic and safe for your animals and children, and those with allergies. This is especially helpful for removing skunk odor from your outdoor animals.
As always, test a small portion of fabric for color fastness, before treating a large area.
There are many home remedies for treating pet stains and odors, and let me stress that most of them are not too bad as far as removing odors for humans´ noses.
Vinegar, amonia, baking soda, laundry detergents, lemon juice, fabric softeners, and commercial strength pet stain removers are all great for removing the odors that humans can smell.
HOWEVER; you will need more to remove the odor for your cat´s nose. An enzymatic cleaner is the best answer, but it is slow and may take more than one application. (Nature´s Miracle is one of them.)
The Hydrogen Peroxide/Baking Soda combo is fast, but can alter the colors of some fabrics.
In the end, you must decide which application is best for your situation.
To remove the smell of urine from just about anything, first clean it with some sort of soap or kitchen cleaner. Then clean it with lemon juice. If you dont like the smell of lemon juice follow it up with a little bit of vanilla extract.
October 28th, 2009 at 12:00 pm Nature’s Miracle or Simple Solution is good, but you have to get it all the way down where the urine has soaked into. With foam, I would think it would be difficult (and not damage the mattress). But you can certaintly try and see how it dries? But it has to soak all the way through (just like the urine did).